Terms and conditions

About these terms

These terms apply to all catering orders placed with Kacks Foods ("we", "us"). By confirming an order, you ("the customer") agree to these terms.

Quotes and orders

All orders start with an enquiry. We will send you a quote listing the menu, quantities, delivery and any extras such as staff, drinks or equipment.

Your order is confirmed once you accept the quote in writing and, where required, pay a deposit. Quotes are valid for 14 days unless stated otherwise.

Notice

We recommend at least 48 hours' notice for most orders and a week or more for large events and weddings. Short-notice orders are accepted at our discretion and may have a limited menu.

Minimum orders

Most orders start from about 10 guests. Smaller orders may be accepted at our discretion.

Prices and payment

Prices are in New Zealand dollars. Your quote will show the total price, including delivery and any extras.

Larger events may require a deposit to secure your date, with the balance due before or on the event date as stated in your invoice. Business customers may be invoiced on agreed terms.

Changes and cancellations

Please tell us about changes to guest numbers, menu or timing as early as possible. Changes close to the event depend on what has already been prepared and may affect the price.

If you cancel, we may charge for food, staff or equipment already prepared or committed. Deposits may be non-refundable for cancellations made close to the event date. We will tell you the cancellation terms that apply in your quote.

Delivery

We deliver across Auckland. Please make sure someone is available to receive the order and let us know about any access, parking or building requirements. We will do our best to arrive within the agreed window, but delays caused by traffic, weather or events outside our control may happen.

Food safety and allergens

Our kitchen handles common allergens including nuts, seeds, gluten, dairy, egg and seafood. While we take care with dietary requests, we cannot guarantee any item is completely free from allergens.

Please tell us about allergies and dietary requirements when you order. Food should be eaten on the day of delivery and should not be left out of the fridge for more than two hours.

Staff and equipment

Where staff are booked, the agreed hours are listed in your quote. Extra time on the day may be charged.

Hired equipment remains our property and must be available for collection at the agreed time. The customer is responsible for loss or damage to hired equipment beyond normal wear.

Alcohol

We do not supply alcohol. Any alcohol at your event must be supplied and served by a licensed provider or your venue, in line with NZ law.

Photos

We may photograph our food setups at your event for our website and social media. We will not post identifiable photos of your guests without permission. Let us know if you'd prefer no photos.

Your rights

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where they apply.

Contact

Questions about these terms? Call 020 401 80957 or email info@kacksfoods.co.nz.